Secured by Design
Sleep soundly with our secured by design police approved door.Read more
Sleep soundly with our secured by design police approved door.Read more
Stay snug with double protection from draughts with our double rebate.Read more
Take it easy with our low maintenance colour match wood effect finish.Read more
Apeer – 10 Year Guarantee
1.0 Guarantee Terms and Conditions Subject to the terms and conditions herein, New World Developments Limited trading as Apeer (from here now on referred to as Apeer) guarantees to the original purchaser only (and is not transferable) that all of its products shall:
a) be free from defects in material or workmanship; b) conform to any published specification or description; c) be of satisfactory quality and fit for any purpose held out by Apeer; and d) comply with all applicable statutory and regulatory requirements. for the periods specified below.
This guarantee applies to all Apeer products (Apeer, Lumi, Isolate) under normal use (as determined by Apeer in its sole discretion). This guarantee does not cover losses or damages attributable to improper installation, inadequate maintenance, improper product use, failure to follow Apeer’s instructions, wear and tear, wilful damage, neglect, abnormal storage or working conditions, after market product modifications or unauthorised repair, normal weathering, highly corrosive environments, damages caused by fire, accident, flood, acts of God, vandalism, building settlement or structure failures, or other occurrences beyond Apeer’s control. Apeer makes no representation, the guarantee, express or implied, as to the performance of its products in a tropical storm or hurricane. Apeer’s products are tested in accordance with The Construction Products Regulations BS 14351–1, and also to: BS8529;2010/PAS24; 2012.
Apeer’s liability in respect of its products is limited to repair, replacement or refund (as determined by Apeer in its sole discretion) and does not include removal of the product (or components of the products) or installation of replacement products or replacement components. Replacement components provided will be the closest equivalent product available.
The guarantee will not be extended by supplying replacement parts (the guarantee in respect of the product will instead continue for its remaining unexpired term). Risk is passed to the customer at time of delivery or collection and Title is passed to customer when payment is received in full as stated in Apeer’s ‘Conditions of Sale’. All goods remain the property of Apeer until they are paid for in full. Until all goods are paid for in full no guarantee will be offered.
1.1 Structural Integrity of Products All products shall be free from defects in material or workmanship and maintain their structural integrity and form for a period of ten (10) years following delivery.
Where Apeer supply door slab only (no frame supplied) the guarantee is limited to issues directly connected with door slab only. No guarantee is extended to any aspects of door frame and problems relating to installation of door and frame set. Where Apeer doors are manufactured using a customers profile any aspects of product defect attributable specifically to the profile are not covered under guarantee.
1.2 Glass Apeer warrants that the sealed glass component of insulated glass shall be free of defects resulting in material obstruction of vision or film formation caused by dust or moisture on the internal surface of a sealed unit for a period of ten (10) years following delivery. Imperfections such as scratches or reflected distortions from a tempering or heat strengthening process are to be expected and are not covered under this guarantee. Imperfections such as seeds, marks, scratches and imperfections are not covered under guarantee except where they fall outside of guidelines set down by (GGF) Glass and Glazing Federation Standard Section four (4). Laminated Glass — Apeer warrants that for a period of five (5) years from delivery under normal conditions of use, the products shall be free of defects resulting in material edge separation or obstruction of vision from delaminating. Broken glass is not covered under this guarantee.
1.3 Decorative glass. Fused tiles are hand made and are subject to imperfections such as air bubbles and seeds which are not considered faults and hence these attributes are not covered under guarantee. Decorative designs using coloured film are subject to variance in the film colours, this is part of the normal manufacturing process. The guarantee does not cover variance in film colours. Where a design is on the outside face of the glass unit, the guarantee does not cover scratched, marked or damaged lead–work or bevels. Lead–work is guaranteed for a period of ten (10) years against coming away from the glass surface except were the lead is on the outer face. Outer Face means face one (1) or four (4) on a double glazed unit and face one (1) or six (6) on a triple glazed unit.
1.4 Re–glazing doors All Apeer doors (excluding MODO models) can be re–glazed; this must be done in accordance with Apeer re–glazing instructions. Defects resulting from improper reinstallation of glass units and any damage caused in this process are not covered under guarantee.
1.5 Paint Finish Apeer warrants that for a period of ten (10) years following delivery that the finish will not peel, crack or blister provided that the customer and the end customer follow Apeer’s simple maintenance procedure of regularly washing the product with warm soapy water. Note that as two–pack coat is a commercial finish, it is typical for two–pack coated finishes to have an orange peel appearance, speckles, bubbles, craters, pinholes and processing marks that occur during manufacturing. These are not considered defects or covered under the guarantee unless they are grouped, obtrusive or visible individually from three (3) metres. Painted surfaces are guaranteed not to fade greater than 10.0 delta–E from original colour over the ten (10) years of the guarantee period provided the door has not been in contact with solvents and/or bleaching agents. Cleaning of the product should be done using mild soapy water only chemicals and abrasives should not be used and will invalidate guarantee if used and subsequent damage is caused.
1.6 Colour matching Apeer doors are sprayed using two–pack industrial paint for long life finish. Colour repeatability is limited to 1.0 delta–E between batches (or individual painted components or doors). Inspection of colour is always done under natural daylight and guarantee claims for inspection under any other lighting sources will not be considered. Colour boards, colour swatches and colour charts as supplied by Apeer are for guidance only and should never be considered as an exact match. While every effort is made to reproduce colours exactly this is not always practicable. Specifically Patina finished doors to match foiled frames are manufactured with a hand applied process. Variation in colour in this process should be expected and end customers should be made aware of the limitations of this colour matching prior to purchase. No guarantee claims are extended to colour matches which lie within the parameters laid out herein. Lumi Windows utilise a ceramic paint fused onto the glass during the toughening process. Whilst every effort will be made to achieve close colour matches, the processing characteristics can lead to some colour variation.
2.0 Condensation Condensation is a phenomena caused when warm moist air comes into contact with colder surfaces. Condensation forming on Apeer products does not indicate any fault with the product and as such is not covered in the terms of the guarantee.
2.1 After sales modification Apeer products are not guaranteed against problems arising because of installer or user modification to the product unless expressly agreed on a case by case basis in advance in writing from Apeer. Any unauthorised application of paint by any method to the door surface will automatically invalidate the guarantee. Any problems arising from additional drilling or cutting of openings or attachment of items to door are also not covered under the terms of the guarantee.
2.2 Shortages No liability will be accepted regarding claims or complaints of shortages or incorrect parts unless notified to Apeer within 72 hours of delivery. Delivery shall occur on the products arrival at the agreed delivery location. Notification must include valid reference number. If shortages or incorrect parts notified to Apeer are found to be valid, the Company shall, at its sole discretion, supply the missing Goods or refund that part of the price for the Goods not supplied.
2.3 Transit Damage No liability will be accepted regarding claims for transit damage unless notified to Apeer within 72 hours of delivery and prior to being installed. Notification must include valid reference number and photographic evidence of damage. If damage is found to be valid, the Company shall, at its sole discretion, repair the damaged item(s), supply replacement item(s) or issue a refund for the damaged goods.
2.4 General Terms Apeer reserves the right to charge for replacement parts until the defective parts are received back by Apeer. Apeer will reimburse the payment in the event of receipt of defective part and inspection determines the guarantee claim is valid. Apeer’s liability under this guarantee is limited to replacement of parts only. The guarantee does not include repair, removal or installation of replacement parts. Apeer is not responsible for resolving any dispute between its customers and their end customers. This guarantee is for the benefit of Apeer’s customers only, and if Apeer’s customer becomes bankrupt or is liquidated this guarantee is null and void. This guarantee is not for the benefit of, or enforceable by the end user. Except as expressly provided herein; Apeer shall have no liability to the customer in respect of a product’s failure to comply with this guarantee. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from this guarantee. There are no other guarantees except as stated herein; any guarantees of merchant ability or fitness for a particular purpose are limited to the duration of guarantee coverage of these express written guarantees. To the extent permitted by law, Apeer shall in no circumstances whatever be liable to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect consequential damage, loss or injury arising under or in connection with this guarantee. Apeer’s total liability to the customer in respect of all other losses arising under or in connection with this guarantee whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid for the products.
This guarantee and any dispute or claim (including non–contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Northern Ireland. Each party irrevocably agrees that the courts of Northern Ireland shall have exclusive jurisdiction to settle any dispute or claim (including non–contractual disputes or claims) arising out of or in connection with this guarantee its subject matter or formation.
Ver 2. 201702
All Apeer composite products are designed to be low maintenance, high security doorsets. Any maintenance required to keep your Apeer door in top condition is simple to perform and does not require any specialist expertise or tools.
Please follow these simple guidelines.
2. General Maintenance:
Painted Surfaces, PVC and Foiled Frames
The paint used on Apeer doors and accessories is hard–wearing and low maintenance and the build up of dirt and toxins from pollution can degrade the paint finish and reduce its life expectancy.
Painted surfaces, PVC and foiled frames should be cleaned once a month using a soft camel hair brush to remove loose grit and dirt, before wiping the surface with a soft cloth, using warm water and a mild detergent.
Constant abrasion and impact from dangling keys will damage the paint surface in the same way as you would expect with a car door. We strongly recommend that your door key is kept separate and attached only to a soft fob.
Handles, Letterboxes, Knockers, Hinges and other Door Furniture
Door furniture should be wiped with a soft cloth soaked in warm water and a mild detergent once a month. Mechanical parts should be lightly oiled bi–annually.
Multi–Point Locking System and Cylinder
The locking system should be lubricated bi–annually by applying grease to the hooks, deadbolt, face of the latch and the sides of the rollers. The roller slots should be oiled with a general lubricant.
Spray a silicone or graphite based lubricant into the cylinder twice a year. Never use grease or oil in the cylinder.
Failure to carry out regular and routine service in accordance with these guidelines may result in reduced levels of performance and in some cases invalidate the warranty.
When using cleaning and lubricating products always follow the manufacturers instructions. Take care not to use excessive quantities. When using any cleaning products always ensure that a very mild detergent is used (warm soapy water) and that a small area has been tested beforehand. Only use a soft camel hair brush or linen cloth to clean the door set.
No solvent based or abrasive cleaning products, or those which contain bleaching agents, should be used as these will deteriorate the quality of any painted or anodised surfaces and will invalidate the warranty.
Never use metal polish or a wire brush to clean hardware or the doorset including Brasso or Silvo.
This is the web site of Apeer Doors. Our email address is email@example.com
Our Purpose Our purpose is to provide information about Apeer Doors, and inform the visitor on our product ranges so they can either contact one of our approved retailers on our ‘Find a Retailer’ page, or send us their details with permission to pass on to one of our approved retailers for pricing. Apeer Doors is a manufacturer only and does not carry out installations and as such cannot quote directly to consumers for a full installation of an Apeer doorset. Apeer Doors supply only to trade companies who are window and door retailers. Our approved retailers can quote for a fully installed and finished Apeer Door.
Although we pass on information we only send it to our approved dealers and no information is sold to third party companies with a view to making contact outside the remit of purchasing an Apeer composite doorset, or anyquery relating to the purchase of an Apeer door or request for more information which may lead to the purchase of an Apeer door.
What information do we collect?
We collect the following information on our Contact Us page, newsletter sign up forms or Doorbuilder online programme (once a request for a door quotation has been entered):
• Email address.
• Telephone number.
• Address including postcode.
• Product preferences and interests.
• Other information provided in the original email which will help us answer queries.
What we do with the information we collect?
We require this information to understand customer needs and provide a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
• We may follow up on the information provided to check you have received a satisfactory response from our approved retailers, where we have passed the information on to an approved retailer.
Visitors on Apeer website Our Analytics retains no information about our visitors regarding domain or email address. The only information we collect is what you voluntarily offer (i.e. your email address when you raise an enquiry via firstname.lastname@example.org or during the process of submitting a request for door quotation through our Doorbuilder program)
We do not share your information with anyone other than our approved retailer network.
Cookies We only set third party cookies on your machine that include Google Analytic’s that help us test and improve this website.
Your Privacy If you do not wish to receive emails from us in the future, or if you’d like to amend any information you’ve provided, or would like to have your information deleted please let us know by emailing email@example.com If our information practices change at any stage in the future, we will promptly post the policy changes to our website, notify you of these changes and provide you with the ability to opt–out of these new uses. If you feel that this site is not following its stated information policy, you may contact us at the above address or telephone number.
Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you feel that this site is not following its stated information policy, you may contact us.
Apeer Doors reserves the right to make amendments to this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.
Copyright All materials and resources shown on this website (such as copy and images) are the copyright of Apeer Doors. The website’s design, code and photographs may not be re–produced, copied or printed without the expressed permission of Apeer Doors.
If you have any questions regarding this policy, please email firstname.lastname@example.org or ring us on 03300415014.
Please contact us for u–value details.